Front office Employee

    FRONT OFFICE EMPLOYEE

    The front office employee is the face of the hotel. You are responsible to offer the guests a warm welcome during their stay, from their arrival to their departure. You complete the necessary formalities, provide information, answer phone calls. Together with the other front-office employees you are led by the shift leaders who in turn report to the front-office manager.

    The core tasks are

    • Welcome the customers upon their arrival
    • Complete the administrative formalities related to their stay
    • Receive payments for guest accounts, both at the time of registration and at the checkout.
    • Maintaining the shift cash register, correct closing of the register and processing the shift receipts.
    • Cash and currency exchange for guests.
    • Key delivery and management of the luggage.
    • Post various costs.
    • Concierge duties: informing guests about hotel facilities, local attractions, restaurant suggestions & reservations.
    • Telephony: handling incoming calls, transferring to the right conversation partner.
    • First-line complaint handling.
    • Correspondence: booking reservations, answering emails.
    • Handling mail

    Profile

    • Bachelor degree in hospitality or assimilated by experience
    • Fluent Dutch, French and English both orally and in writing. Other languages are an added value
    • Flexibility in terms of timetables Variable work schedule,
      38-hour week, 5-day week
      Weekend work (1 weekend out of 3 at home)
      Shifting (7:00 AM to 3:00 PM, 3:00 PM to 11:00 PM, 4:00 PM to 12:00 PM)
    • Very accurate with an eye for detail
    • Customer focus
    • Go-getter
    • Stress resistance: being able to work under pressure, checking in or out of several guests in a short period of time
    • Experience is a plus, but motivated school-leavers are also eligible
    • Knowledge of Winner Hotel Software & Cubilis is an added value but not a necessity
    • Team-player within the department, the hotel and the group
    • Responsibility & being able to work independently

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